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Anbefalinger fra andre Chrono24-forhandlere: 6
Ure, der er solgt med køberbeskyttelse: 8799

Ø 4,8 ud af 5 stjerner  |  Bedømmelser: 7031

Detaljerede bedømmelser 

Ø 4,9 Forsendelse
Ø 4,8 Artikelbeskrivelse
Ø 4,8 Kommunikation
98% af køberne vil anbefale denne forhandler.

Det siger køberne om denne forhandler

Ældre end 30 dage

Bestilling ikke gennemført

Bedømmelse af Laurent A. fra d. 30. januar 2024


Rolex ...

Kommunikation

Køberens kommentar:

Very very bad experience. I paid 20% for a watch, and asked the seller to reserve it for me while the remaining 80% was transferred from an old transaction deposited on Chrono24's secure account. I insisted twice to be sure of their patience, which was accepted. And the unimaginable happened: the watch was in the meantime sold to another customer without informing me (? How could just this can happen when 20% of the watch had been paid?). I was assured that it was an "IT error" (?) and that this should have normally never never never happened… But it nevertheless did happened in our real world… The worst thing was to maintain until the end the illusion that I had really bought it: publishing a certificate of purchase in my name and address at the date of my reservation, and at last telling me that the shipment was on its way. It was only by alarming the seller that the tracking number of my shipment indicated to have been delivered to a wrong address (in another country), that the seller finally informed me that the watch had been sold to someone else (!). It is therefore obvious that I absolutely do not recommend this seller.

Forhandlerens kommentar:

Thank you very much for your honest review! That helps us to continually improve our service.

Bestilling ikke gennemført

Bedømmelse af Øyvind F. fra d. 17. oktober 2023


Omega ...

Køberen anbefaler forhandleren

Kommunikation

Køberens kommentar:

I asked if the watch has been polished. The question was not answered.

Forhandlerens kommentar:

Thank you very much for your honest review! That helps us to continually improve our service.

Bestilling ikke gennemført

Bedømmelse af Jean francois B. fra d. 26. maj 2023


Rolex ...

Kommunikation

Køberens kommentar:

Le vendeur a augmenté le prix de 11000€ en 1 jour après avoir accepté de la vendre vraiment honteux

Forhandlerens kommentar:

Unfortunately there has been a techincal issue with the watches that recetnly got a price reduction. As everything is uploaded automatically we certainly did not do that on purpose.

Bestilling ikke gennemført

Bedømmelse af Didier M. fra d. 23. maj 2023


Rolex ...

Kommunikation

Køberens kommentar:

I made an offer which was accepted. I paid and a couple of days later they cancelled the sale just by saying “double selling “. No further explanation. I had news only days later, and because I insisted, saying it was a human mistake… Very poor consideration for customers. I certainly do not recommend.

Forhandlerens kommentar:

Thank you for your review. We are sorry that a double selling occured here due to a mistake by one of our collegaues, which is the truth. We explained thouroughly what happend and are happy to prove our professionalism to you in the future.

Bestilling ikke gennemført

Bedømmelse af Tobias H. fra d. 04. oktober 2021


Rolex ...

Kommunikation

Køberens kommentar:

Preisverhandlungen wurden geführt und eine Einigung erzielt, die Uhr wurde jedoch dann danach als bereits verkauft deklariert. Nicht mal eine Entscheidung habe ich erhalten. Super schlechter Customer Service. Ich kann nur empfehlen bei so einem unseriösen Unternehmen nichts zu kaufen.

Bestilling ikke gennemført

Bedømmelse af Mads M. fra d. 28. august 2021


Rolex ...

Kommunikation

Køberens kommentar:

Suggested a price (not much below asking) - it got accepted, I immediately paid the money intro escrow account - then after money had arrived, they cancelled the order, reason: watch sold! Apparently when a suggested price is accepted I'M obligated to buy, but seller can just do what they like - very bad way of doing business, will ignore this seller in the future.

Forhandlerens kommentar:

Thank you very much for your feedback! We apologize for this inconvenience. Unfortunately, there was an error in the system and therefore we could not process your order in time. We are investigating this problem intensively and hope to repair it as soon as possible.

Bestilling ikke gennemført

Bedømmelse af katia m. fra d. 31. juli 2021


Rolex ...

Kommunikation

Køberens kommentar:

Commerciante non serio , ho pagato l’orologio e poco dopo mi ha scritto che era venduto , pessima esperienza

Bestilling ikke gennemført

Bedømmelse af Jean-Jacques A. fra d. 16. juli 2021


Blancpain ...

Kommunikation

Køberens kommentar:

trop lent

Forhandlerens kommentar:

Thanks a lot for your review.

Bedømmelse af Gabriel L. fra d. 08. marts 2021


Rolex ...

Forsendelse
Artikelbeskrivelse

Køberens kommentar:

der grund ist bekannt .... weder BJ der uhr war richtig statt 87-88, war die angabe 1991, und das werk soll ein 3135 sein .... ist aber 3035..... würde bei diesem verkäufer nicht mehr kaufen leider

Forhandlerens kommentar:

Guten Tag, vielen Dank für das Feedback zu Ihrer Bestellung. Wir entschuldigen uns für die Unannehmlichkeiten, welche hier entstanden sind. Sie haben recht, es sollte nicht unser Anspruch sein eine fehlerhafte Beschreibung zur Verfügung zu stellen. Gerne geben wir diesen Fall an die zuständige Abteilung weiter, damit wir aus diesen Fall lernen. Mit freundlichen Grüßen

Bestilling ikke gennemført

Bedømmelse af Andy C. fra d. 11. august 2020


Chronoswiss ...

Kommunikation

Køberens kommentar:

I accepted the offer, wanted to pay for the item but due to International forex not operating during weekend, I was unable me to transfer the fund (i screencapped everything to the seller but no reply ever since) Then on Monday when forex resumes I tired to settle the transfer only to realize the listen and the item is no longer available. Contacted the seller and no reply.

Forhandlerens kommentar:

Thank you for your feedback. Unfortunately, the watch had already been bought by another customer before we could process your inquiry. We apologize for not replying sooner and thank you for understanding.

Bestilling ikke gennemført

Bedømmelse af Bernard G. fra d. 11. august 2020


Cartier ...

Kommunikation

Køberens kommentar:

J’ai commandé, j’ai payé, et là on m’annonce que le bracelet ne serait pas équipé de 2 maillons mais d’un seul. Ceci contrairement à ce qui m’avait écrit et qui avait fait que j’avais commandé et payé. Vendeur pas fiable. Je tiens à disposition tous les échanges écrits. Méfiance !

Forhandlerens kommentar:

Thank you for your feedback. We are really sorry that you are not satisfied with our processing. We were of the opinion that the selected links fit. Unfortunately it did not fit. Nevertheless, we have at least found a suitable link and had hoped that the measure was sufficient. Please excuse the inconvenience.

Bestilling ikke gennemført

Bedømmelse af Meziane B. fra d. 18. juni 2020


Breitling ...

Køberen anbefaler forhandleren

Kommunikation

Køberens kommentar:

Pas de réponse

Forhandlerens kommentar:

Thank you for the feedback. We try our best to improve our reply service. Best regards

Bestilling ikke gennemført

Bedømmelse af Nigel W. fra d. 12. juni 2020


Franck Muller ...

Kommunikation

Køberens kommentar:

Seller withdrew offer after I had accepted it. Failed to notify me until I raised a query. Only apologised after I explained the inconvenience of checking if my payment had been received. Little support from Chrono 24 which was disappointing.

Forhandlerens kommentar:

I am sorry - there is NO good API from Chrono24 to shut-down offers when they are sold on a different plattform

Bestilling ikke gennemført

Bedømmelse af Odai A. fra d. 15. maj 2020


Omega ...

Kommunikation

Køberens kommentar:

We agreed upon the seller terms and price and even i was made to change my shipping destination although the seller online site clarifies they sell worldwide! And that happened once i asked if the watch was polished or in original condition ,so abruptly the sales person apologised of not continuing the sell cause of not being able to ship to my destination and thus ending any mean of communication !! Why? cause there is no room to communicate with the company's sales person ; the sales person sent me an offer and after i accepted the offer the sales person revoked it and sent me a mockery message challenging me to try to buy the wstch again . And suddenly they took the watch off their chrono24 site while it was still available at their online shop! Then after 2 days reposted it here again . In conclusion : this is what you expect from a company that hires inadequate sales person wearing a 2$ fake D&G and want them to sell high end watches !

Forhandlerens kommentar:

To ship watches inssured is a big deal - watches are declared as value class II - you need a company who will insurre watches - and to ship to Jordan is a problem - the companys will deny to ship towards Jordan -

Bestilling ikke gennemført

Bedømmelse af savino g. fra d. 30. april 2020


Zenith ...

Kommunikation

Køberens kommentar:

Commerciante Scorretto. Vi spiego in breve quello che è successo. Invio una proposta d’acquisto per un orologio che m’interessa ma il commerciante NON accetta e mi invia una controproposta. Dopo averla valutata (prendendomi tutto il tempo che mi era consentito quindi non accettandola immediatamente ma dopo quasi due giorni) accetto ripeto Accetto ed a questo punto passo alla fase successiva cioè il pagamento. Questo (Il pagamento) NON avviene nell’immediatezza perché accetto la sua proposta d’acquisto nel tardo pomeriggio, quindi decido di pagare il giorno dopo. Be sapete che succede??? mi viene comunicato che la transazione è stata annullata perché NON ho effettuato il pagamento senza neanche avvisarmi. Comportamento del tutto scorretto da parte del venditore. (Poteva comunicarmi che se NON avessi provveduto al pagamento avrebbe Annullato la Vendita anche perché io avevo accettato la sua proposta. Doveva aspettare solamente il pagamento che avrei effettuato nel pomeriggio) Per quanto mi riguarda esperienza Pessima. Pessimo Venditore.

Forhandlerens kommentar:

Hallo. Wir haben am Sonntag einen Gegenvorschlag an Sie gesendet. Diesen haben Sie am Dienstag angenommen. Leider war ein anderer Kunde schneller und somit ging der Zuschlag an Ihn. Wir können nicht wissen wie viele Kunden auf die gleiche Uhr einen Vorschlag abgegeben haben. Eigentlich sollte das Chrono24 System so arbeiten, dass sobald die Uhr auf der gleichen Plattform oder einer anderen Plattform verkauft wurde die Uhr automatisch beendet wird, bzw. alle weiteren offenen Preisvorschläge nicht funktionieren dürften. Chrono24 bietet keine professionelle Schnittstelle wie eine API um dies sauber zu klären. An diesem Punkt wird bei Chronoi24 gearbeitet. Aktuell müssten wir 24/7 am Computer sitzen und schauen welche Uhr wurde wo verkauft und nun müssen wir die Uhr bei Chrono24 beenden bzw. alle vorhandenen Preisvorschläge löschen., Dies ist nicht zu leisten.

Bestilling ikke gennemført

Bedømmelse af Ahmed A. fra d. 17. april 2020


Cartier ...

Kommunikation

Køberens kommentar:

I try to buy an watch for hime, after I pay the money they told me the watch sold out and I need to wait till have my money again!!! It's not professional at all.

Forhandlerens kommentar:

Durch ein Nichtvorhandensein eine API Schnittstelle gibt es keinen on-time Angeboitsabgleich

Bedømmelse af Juan Antonio G. fra d. 10. marts 2020


Audemars Piguet ...

Forsendelse
Artikelbeskrivelse
Kommunikation

Køberens kommentar:

El reloj que recibí no funciona, no puedo dar cuerda al mismo y lo llevé al servicio oficial de Audemars Piguet en Madrid donde me dijeron que: - Alguna pieza dentro del reloj estaba rota y por eso la corona no se podía mover - La documentación oficial no se correspondía con el reloj comprado, el número de serie es de otro reloj distinto al que compré Lo detecté una vez recibí el reloj, llegue de viaje, y pasó la fecha de devolución de 14 días Cuando tenga la factura del servicio oficial la enviaré para que vean el problema Es inadmisible que engañen de esta manera, y eso que pregunté al vendedor previamente a la compra y me escribió diciéndome que el reloj funcionaba perfectamente

Forhandlerens kommentar:

teh costumer never contacted us - he got one year warranty - we described the watch with the numbers vissible on the watch itself.

Bestilling ikke gennemført

Bedømmelse af Athanasios R. fra d. 25. februar 2020


Breitling ...

Kommunikation

Køberens kommentar:

Bad communication

Forhandlerens kommentar:

Vielen Dank Thank You